How to Hard Reset the ZTE Open (Step-by-Step Guide)

Being one of the few phones in the world to run on Firefox OS, this phone is very simple to create applications for. It has been released in July 2013, and it is a fairly cheap smartphone given all the features it comes with. Although its camera may not be great and the screen is low-resolution, the ZTE Open is highly appreciated by clients of all its other pros.

If you own this device and started dealing with a few software issues that make your user experience unpleasant, you might have got a virus. These ones can be easily transferred at the same time with the files you save from the internet or copy from your computer. It happens to the best of us, so there is no need to worry. Our solution in such situations involves doing a hard reset on the ZTE Open, and there are two primary ways of doing so.


Before showing you the details of each one of these methods, you should get a little more familiarized with the device. Equipped with a 2G and a 3G network, it uses its Wi-Fi 802 hotspot to connect to the web and reach speeds up to 7.2 Mbps. With the Qualcomm MSM7225A Snapdragon as its chipset and the 1 GHz Cortex-A5 as its CPU, this phone has sensors for proximity and accelerometer.


This is going to be a step-by-step guide so you don’t need to worry about not understanding exactly what needs to be done. Starting with the first things first, you should not neglect the importance of a backup. Before you start following the steps for the master reset itself, you have to make sure there are no important documents unsaved.

To copy them, all you need to do is connect the device to your PC with the USB cable in store, and then transfer everything into a folder. An alternative to that is the micro-SD card you can use to store a maximum of 32 GB. You’re also free to use a cloud or save the pictures, videos, music and other documents you’d want to keep on any device you prefer using.

The next important step to take is to verify whether the phone responds to your commands – try pressing the Menu key or make a call. If these don’t work, the device may be frozen, so it is best to do the following:

  1. zte-open-keysTurn it entirely off and remove the USB/all other cables.
  2. Press and hold the Volume Up and Power buttons until the Firefox Recovery Menu appears.
  3. Use Volume Down to highlight Wipe Data and select it with the Power key.
  4. Choose Reboot System Now using the same keys, and follow any other on-screen instructions.

Bear in mind that all data will be lost, which is why the backup you make has to be recent. If the previous method worked for you, wait until the phone restarts, and then restore all files you need.

In case that didn’t work for the ZTE Open you own, try these steps:

  1. Switch the phone off and charge the battery up to 100%.
  2. Press Power to turn it on and select Emergency Call.
  3. Type the hard reset code: *983*987# and press Dial.
  4. This will restore all factory settings by itself; don’t interrupt the procedure.