ZTE Grand X Pro Hard Reset Instructions

The ZTE Grand X Pro is a mid-price dual-core smart phone released in April 2013. It uses the slightly older Android 4.0 (Ice Cream Sandwich) and features an 8 MP camera among its range of utilities. Like any phone or mobile device, normal use over time can cause software errors to develop unexpectedly and interfere with normal performance of the phone.

If you own this phone and notice erratic behavior, unresponsive applications or other problems, it could be time to perform a hard reset. There are multiple methods to reset the ZTE Grand X Pro to factory settings, each one designed to address a specific problem, and this article will cover each one.

The ZTE Grand X Pro is a decidedly middle-ground option for the power user on a budget. Reviews praised the powerful 8 MP camera while a number of detractors had comments about the use of an operating system that was beginning to show its age by the time the phone was released. A peculiar strength of this phone, and a rather unique one in the realm of modern touchscreen phones of this caliber, is the battery life. The ZTE Grand X Pro has a very capable battery that manages to outperform the competition in its price range.


Resetting the Grand X Pro

Before moving any further with the hard reset procedure for this phone, it’s important to know that all of your personal data, contacts, third-party applications and other user information will be erased in the process. The addition of a MicroSD card slot offers up to 32 GB of extra storage in which you can save a backup of your data. You can also use Google Play to create a backup, or connect the phone through USB to your computer and leave a disk image of your content there.

Once you’ve made the all-important backup of your personal data, you’re ready to begin the hard reset procedure. The first and simplest method presented here will be through the home screen menu:

  1. From the Applications menu, open Settings.
  2. Tap on Backup & Reset, then select the Factory Data Reset option.
  3. Hit Erase Everything and let the phone do the rest.

If your phone’s menu is not responding, there exists another method which is accessed by calling a specific code. This method is also useful if you do not have your device password, as it circumvents the normal user log-in:

  1. Select Emergency Call and dial *983*987#
  2. From the resulting menu that pops up, select Factory Reset and then Erase Everything.

If the phone’s operating system doesn’t let you navigate the menu or access the Emergency Calls feature, you can also reset using the phone’s built-in firmware method:

  1. With the phone off, press the Volume Down and Power keys at the same time.
  2. When you see the Android logo, hold the Power Up and the Power keys for a moment.
  3. In the resulting menu, again select Factory Reset and then Erase Everything.

In each of these methods, the end result will be that the phone turns itself off, erases and re-installs its hard drive, and then turns back on with a freshly wiped drive, ready to receive the restore that you saved earlier. Any software problems you might have experienced should be removed at that point.