Hard Reset the ZTE Grand X LTE T82 to Factory Soft

Launched in November 2012, the ZTE Grand X LTE T82 is also known as ZTE Easy Touch 4G for Telstra. This is a powerful and affordable smartphone equipped with a dual-core 1.5 GHz Krait. As it happens in the case of other Android phones, this one can also deal with a few software-related problems after using it for close to 2 years. Examples of such issues are errors, frozen applications, a long time to load the OS, etc.

This article is going to show you how to get rid of any software failures and errors by hard resetting the ZTE Grand X LTE T82. One of the safest and most efficient ways to remove possible viruses, while you restore the phone to its factory settings, this procedure is also popular under the name of master reset. The only downside you should take into account is that you will be losing all media files, contacts, messages and apps by the end of it. For this reason, we recommend creating a backup containing all important documents.


Running on Android OS v4.0 – Ice Cream Sandwich – this phone uses a Qualcomm MSM8960 Snapdragon as its chipset. Coming with a FM radio and support MP4, MP3, WAV, WMA, WMV, eAAC + and many other music formats, this is a great device for entertainment. It also has an 8 MP camera with autofocus and LED-flash that can record 1080p video, while its secondary one is a 1.3 MP camera that allows for resolutions up to 720p. The internet speed can be as high as 100 Mbps and many apps are available for free once you purchase this model.


Thanks to its 1900 mAh battery that can be easily taken out, you can perform a soft reset on the phone by removing the battery. After a couple of seconds, this one should be placed back and the phone turned on. If this didn’t solve your problems, you should continue reading for alternative solutions.

Before you consider a more aggressive option, though, it is important to back up all user data that you’d want to avoid losing. You can do this by connecting the ZTE Brand to your PC with the USB cable, and then transfer the files onto the computer. Another way of doing the same involves using an application – the Phone Copy app can be downloaded for free here.

The first method we propose uses the phone’s main menu and can only be used on a functional phone – it requires a working display and responsive keyboard. Please do the following for this one:

  1. Slide the Applications Menu open from the Home Screen and select Settings.
  2. Choose Backup & Reset from the bottom, and then tap Factory Data Reset.
  3. Click on Reset Phone to get the process started and tap Erase Everything to continue.

For those of you who couldn’t use the first option, there is a second method that relies on the hard reset buttons to perform the same as before:

  1. Turn the phone off and make sure the battery is up to at least 80%.zte-grand-x-lte=keys
  2. Press the Power (1) and Volume Down (2) buttons at the same time and wait for the Android logo to show up.
  3. When the Recovery Menu is available, use the Volume Down key to select Wipe Data.
  4. Press Power to confirm your selection, and then wait for the next screen to appear.
  5. Use Volume Up to choose Yes and press Power one last time.
  6. The device will reboot by itself and take up to 5 minutes to be done.
  • Philly Bustero

    Hi, what if after pressing the Volume Down and Power button, the only thing that appears is a small white box with the letters FTM in it, and no menu, what do I do?

  • Danielle Syffert

    Um.. Hi after I pressed the volume down and power button all that appears is the red light and the screen stays off and the red light stays on and doesn’t turn off unless I take the battery out

    • Alex Serban

      Hello. Try keeping the buttons pressed for a longer period of time. If this doesn’t work, try resetting using the first method presented above.