Nokia Lumia 928 Hard Reset Windows to Factory Soft

Specially designed for Verizon, the Nokia Lumia 928 was launched in May 2013. Since that time and until nowadays it became one of the most admired models from this brand, as it is equipped with impressive features. The 3G and 4G networks, as well as the 32 GB internal storage capacity and its dual-core 1.5 GHz processor are just a few examples. If you are the proud owner of this device and would like to restore it back to factory settings, it might be time to do a hard reset on the Nokia Lumia 928.

Also being popular under the name of master reset, this procedure is simple and very efficient in terms of removing all possible viruses that caused you problems. Whether the device became slower, you’re having trouble with some applications or you experienced errors and hands, this might be the best you could do. However, you should bear in mind that in case the software issues are only minor ones, you also have the option of a soft restore.


Running on Windows 8, this smartphone’s operating system can be upgraded for free to WP 8 Amber. It is equipped with a non-removable Li-Ion 2000 mAh battery, and it comes with A-GPS support and GLONASS. Its primary camera is an 8 MP one with Carl Zeiss optics, autofocus and xenon flash, while the secondary one is a 1.3 MP camera. Both of them can take pictures and record videos, but the first one supports resolutions up to 1080p and the second one can only offer 720p video. There are a Wi-Fi 802 hotspot and a Bluetooth v3.0 on this phone, as well.


There are two ways of regaining functionality of the Nokia Lumia – the first one we suggest uses the phone’s main menu. If you decide to go for this method, you should remember that all user data will be deleted by the end of it. Given this situation, it’s crucial to save everything on a different device to make sure you don’t lose any documents.

Please connect the Nokia Lumia to a PC or tablet using the USB cable, and then transfer all pictures, music, videos, apps, contacts and messages you’d like to keep. When ready, remove the cable from both devices and get ready for the hard reset.

nokia-lumia-928-resetYou should follow the steps below for the first solution:

  1. On the Home Screen, press the arrow that opens the Main Menu.
  2. Click on the Settings icon and select About Phone from the options.
  3. Tap Reset Phone to continue and wait for additional instructions to appear.
  4. Read the warning on the screen, and then press Yes to confirm your choice.

Many users mentioned that they were unable to perform the operation using the instructions above, because the phone simply froze after opening a couple of apps at the same time. In this case, we propose a less aggressive solution that uses the hard reset keys.

Do the following if the hard reset is stuck:

  1. Without turning the phone off, make sure the display and keyboard are unresponsive.
  2. If that’s the situation, simultaneously press Volume Down and Power for 3-4 seconds.
  3. Wait for the device to vibrate and allow it to restart all by itself.

If the Nokia Lumia 928 is still stuck on gear even after using the soft solution, you may need to take the phone to the nearest service in your town. Make sure you save all important files before doing so, as the staff might try to perform a similar operation to these ones.