Nokia Asha 311 Hard Reset to Factory Software

Also known as Asha Charme or the RM-714, the Nokia Asha 311 quickly became popular after its launch in August 2012. Being a great phone for surfing the web, it’s equipped with a 2G and a 3G network and comes with a Wi-Fi hotspot that is proved to always reach a great speed. If owning this specific model from the brand, you started to have a couple of software-related problems, you should know that doing a hard reset on the Nokia Asha 311 is one of the easiest things to do.

As you may already know, a factory reset is a full restore of your smartphone that brings it back to its original settings. By doing so, it will function similarly to reformatting an HDD, so it will delete all data stored on the device. On the other hand side, most software issues like freezing and unresponsive apps can be solved by using this procedure. Before you follow the steps indicated in this article, though, we’d like to advise you to make a backup that will include all important files you’ve saved.

To dive a little more into details about this device, it comes with a loudspeaker and a 3.5 mm jack, an USB slot and another one for using microSD cards. These ones can store up to 32 GB while the RAM allows you to save files of maximum 128 MB. The accelerometer and proximity sensors make it a great phone to use when working out.


It you’re a fan of taking photos, though, you might be disappointed to know that the Asha 311 only comes with one 3.15 MP camera on the back and has no secondary one. However, music lovers will appreciate the Stereo FM that this model is equipped with, as well as the fact that it supports most files from MP3s and MP4s to AAc and WMV.

How to Restore the Nokia Asha

The first method that we’d like to suggest is similar to changing a few settings on the phone. This means that it won’t be very aggressive, so it won’t delete any of your media files, third party apps or other important documents. All you have to do in this case is to:

  1. Open the Dialer from your phone’s menu and type #7780#.
  2. Wait to be asked for the security code, and then enter 12345.
  3. If the first code did not work, try the following master key: #7380#.

Nokia-Asha-311-resetYou can do something similar, but a little more aggressive by using the main menu to restore your phone to factory software. This will erase the files, but will also get rid of all viruses that could’ve been stored on the phone when you downloaded something from the internet. Follow these instructions for the second method:

  1. Open the Main Menu and look for the Settings icon.
  2. Open the corresponding folder and choose Restore Factory Settings.
  3. From the options, choose Settings only and wait for a few seconds.
  4. When you will be asked for the code, type 12345 and let the device reboot.

After a maximum of 5 minutes, the operation should be completed. This is when the Nokia Asha should restart all by itself and be ready to be used just as before. You can then take advantage of the backup you’ve created, so you can restore all the necessary files.