Hard Reset the Motorola RAZR XT910 to Factory Soft

The Motorola RAZR XT910 with a 4.3 inches display became available on the mobile phones’ market at the end of 2011. Coming in black and silver, the device is equipped with a strong processor and impressive camera, and it has a total of 16GB available space for saving files. Being one of the middle options for those who want both quality and a reasonable price, this phone rarely ever crashes. As it happens to the best of devices, though, it can sometimes be attacked by a virus. In this case, you have to know how to hard reset the Motorola RAZR XT910.

The steps to follow are fairly easily and can be performed by anyone at home. All you need to do before you get started is to make sure that your phone is fully charged, you saved the files from the RAM and tried all other options to solve the problem. The master reset will remove everything saved onto the internal memory and will restore the Motorola RAZR to its original settings, so all apps will be lost, too.

The good thing is that the phone coming with 11.5 GB of user-available space also lets you use a microSD card. The latter can be used to transfer all documents before the reset, as it has a total capacity of 32GB. Apart from that, you can use Google Could, as the phone runs on Android version 2.3.5. This is the Ginger Bread OS, but it can work with Ice Cream Sandwich and is planned to be upgraded to Jelly Bean, as well.


In case you ever made one of the previous updates, the OS will also be restored to factory default, so you will need to re-do this step. Coming with a 1.2 GHz CPU, as well as an 8MP camera and its frontal 1.3MP one, this cellphone has a non-removable Li-Ion 1780 mAh battery. Given this aspect, you won’t be able to remove it for a soft reset, but there is another way to perform this operation, and we will show you how in the following section.


One of the easiest things to try when your Motorola smartphone stopped responding is to do a forced reboot. This is not the kind of procedure that deleted data or restores settings, but it simply works like a crash recovery. Therefore, whenever the device crashes, you can recover the files and get a functional phone once again by doing a few simple stuff.

To initiate the previously-mentioned operation, you should wait for the Motorola to be stuck on a screen again, and then press Power and both Volume keys. Holding these three buttons for about 10 seconds, you will force the phone to switch off and then restart. If this didn’t work, you might be dealing with a strong virus that requires a master reset in order to kill it.

For the factory restore procedure, try the steps below:

  1. Turn the phone on and charge it.
  2. Go to Settings and click Privacy.
  3. Open the Factory Data Reset window and read the warning.
  4. Click on Reset Phone to confirm your understanding, and you’re done.

This will determine the phone to erase all internal files and restore the OS to default. Please do a backup of the important photos, music, videos, audio recordings, contacts, SMS and other things that you might want to have access to after the reset is done. If the menu is not accessible or the phone crashes way to often, you might want to use the second method:

  1. Switch the phone off and press Volume keys.motorola-razr-reset
  2. Hold both buttons, and then press Power at the same time.
  3. Wait for the menu to appear, and then release the three keys.
  4. Use Volume Down to scroll and press Volume Up to select Recovery.
  5. Allow the logo to pop up and hold both Volume Up & Down.
  6. The menu will be loaded, and you can scroll down using Volume Down.
  7. Select Factory Reset and press Power.
  8. Choose Yes to begin the procedure and tap Power to reboot.

This procedure is even easier to follow, as all instructions are clearly mentioned on the screen, as well. All you need to do is to carefully read the warning and information, and then look back to this article to make sure that you’re doing the right thing.