Hard Reset the Motorola Photon Q 4G LTE XT897

It’s fairly simple to hard reset a Motorola Photon Q 4G LTE, also known as the Motorola XT897. This high quality smartphone was launched in the summer of 2012 and since that moment on, became one of the most appreciate phone from the brand, as it is popular for its efficiency. The reset procedure is recommended whenever you’re having software problems with the device and this article will teach you more about it.

First of all, it is important to see how this process is going to affect the Motorola phone. To explain it quickly, this is going to reset it back to factory state, which means wiping all user data to make sure viruses are removed. At the same time, the operating system will be refreshed, which is why master resets are so useful.


Running on Android Ice Cream Sandwich, the phone performs very well and is especially remarkable for taking pictures. Also recording videos, its main camera is placed in the front – 8 MP, with geo-tagging and autofocus, as well as face detection – while the second one is an HD camera on the back of the device. When it comes to connectivity, you can take advantage of a Wi-Fi hotspot and v4.0 of Bluetooth, also having a wide variety of apps already installed.


Before moving any further with the explanations, we’d like to remind you that all the data will be erased, so you should create a backup. This is a very easy step to do and you have various options: you can use an external hard drive, copy files on to your PC, store them on a USB stick or SD card, while it’s also suggested to use an app. The most popular application is PhoneCopy that can be used on all Android phones.

Please follow the below instructions to perform the factory reset using your phone’s main menu:

  1. Go to the Home Screen and touch the Options button.
  2. Select Settings and then Privacy to continue.
  3. You will see an option called Factory Data Reset, while you’ll have to confirm by tapping Reset Phone.
  4. The Motorola should now be rebooting; wait for a maximum of 4 minutes and if nothing happened repeat the steps above.

Motorola Photon Q 4G LTE XT89 rebootIn case the device is frozen and the keyboard doesn’t respond to any commands, or if you forgot the passcode and have no access to the menu, you can use the second method:

  1. Fully charge the battery and turn the phone off.
  2. Press Volume Up and Power at the same time and wait for the Android logo to come up.
  3. Use the Volume Down key to select Wipe Data / Factory Reset and the Power key to confirm.
  4. Scroll down to Yes – delete all user data and press Power once again.
  5. You will be taken to Reboot System Now; please press Power to select this option.