Master resetting the Alcatel Pop C5

Alcatel Pop C5 was announced in September 2013 and the phone was available for sale from the moment it was announced. It features a 4.5 inches IPS LCD capacitive touchscreen with more than 16 million colors. The resolution of the display is 480 x 854(~ 218 pixel density). The processor of the smartphone is a Dual-core 1.3 GHz. The phone has internal memory of 4 GB and 512 MB of RAM. The operating system of the device is Android OS, v4.2 (Jelly Bean). Despite the fact that it was one of the best on the market at the moment in which it appeared, it can start working at a slower level, stop syncing or freeze. However, you do not have to despair, as you can always hard reset the device to its default settings. This can solve all problems in the shortest possible time and can get your phone up and running in no time.


If the phone ever gets too slow or in case it stops working as it used to and shows error messages on the screen, it might help a lot to do a reset. While reinstalling the operating system, the reset will also solve all software issues causes by viruses, as it restores settings to the original ones and removes everything from the internal memory.

There are two ways to restore the phone to its original state. The first one implies the fact that the user still has access to the Android menu, and that the phone is responding to your commands:

  1.  From the main screen you have to select Settings
  2.  From the Settings menu, you will have to select Backup & Reset icon.
  3.  You have to touch the Factory data reset.
  4.  Select Reset Phone (remember that you will lose any personal data on your phone)
  5.  Choose Ok and the process will begin. Your phone will reboot with the factory settings.

The second method uses the hardware buttons and works when the phone is unresponsive and you can`t access the menu of the device. Make sure you have the battery charged because if the phone turns off unexpectedly during the process, your device may be affected. Now you can try the following steps:

  1. Turn off your device.
  2. Press and hold the Volume UP and the Power button.
  3. Your phone will reboot in Recovery mode. Use the Volume buttons to navigate in the menu and the Power button to select an option.
  4. Using the Volume buttons navigate to the Wipe data/Factory reset option and select it using the power button.
  5. Your phone will reboot with the factory settings