HTC Desire HD Hard Reset to Factory Soft

Previously known as the HTC Ace, this is a sharp and impressive smartphone that many customers find attractive. The fairly massive volume button makes its design look even cooler, as the black plastic nicely mixes with the metal from this key. Being a pretty thin device, though, it doesn’t take a lot of space in your pocket and it’s easy to carry around. If you’re one of the owners, you have to know you’re a lucky one – even when this phone has a few issues, they’re all easy to solve.

Moving on to the reason why you’re probably here, in case the HTC has been slower than usual or you’ve been experiencing software problems in the last couple of days, we have the best solution for you. Any such issue that could have been caused by a virus can be solved by performing a hard reset on this HTC Desire HD. The process is simple and can be done by yourself at home – all you need to do is carefully read and follow our instructions.

Before we jump into the details of this procedure, though, it is important to be very familiar with the way this phone works. Whenever you do a master reset, you could go wrong if you don’t know all the ins and outs of the system. For this reason, you should be aware that this device was released for the public in October 2010. It comes with an LCD capacitive touchscreen that supports 16M colors and it protected by HTC Sense UI.


Coming with 1.5 GB of total space on the internal memory, the RAM can save up to 768 MB and a maximum of 32 GB extra can be saved on the micro SD card. If you love the internet, the Wi-Fi hotspot will let you reach speeds of 14.4 Mbps in HSDPA and 5.76 Mbps in HSUPA version. The primary and only available camera is an 8 MP one that can record 720p videos. Powered by Android OS v2.2, the OS of this HTC phone can be upgraded to v2.3, but it won’t work with 4.0 – Ice Cream Sandwich.


First things first, you should understand that failing applications, lags, a slow start or a continuous restart of the device can be the result of many factors. Before you jump to conclusions and assume it’s a software bug, you should try to clean the memory up a little by erasing the files you don’t need anymore. You can also transfer them onto another phone, a tablet or a PC to save some space. When you’re done with that, you can also do a soft reset to get everything working properly.

The latter operation is one of the easiest you’ll ever have to do – you need to press the Power button for as long as it takes to shut the phone off. Once this is done, release the key, and then remove both the SIM card and the battery. Let the phone breathe for a while and only after a couple of minutes, place these two back into their slots and power the phone back on.

If nothing seems to work and you’re getting frustrated, we could help you with a more effective solution. This one is a little aggressive, though, as it will erase everything from the internal storage. It won’t delete what’s saved on your SIM or SD cards, so there is no need to worry about that. If you still have space on the SD one, you can transfer everything you want to keep there. If that’s not possible, use any other device you wish in order to create a backup. You will need this one when the factory restore is complete, so you can get back to normal.

htc-desire-hd-keysWhenever you’re ready, use the following keys to reset the HTC Desire HD:

  1. Switch the phone off and remove all the cables from it.
  2. Press the Volume Down key together with the Power button, and then wait for the Android logo to appear on the screen.
  3. Release both keys and read the instructions.
  4. Use Volume Down to select Factory Reset and press Power.

Once you pressed the Power key, the device will automatically reboot and delete everything that could be causing the trouble. This will be done in a maximum of 5 minutes, and the phone will restart all by itself.

An alternative method is illustrated in the video above and requires following these steps:

  1. Go to the Home Screen and press Menu.
  2. Open the Settings folder and choose SD & Phone Storage.
  3. Tap Factory Data Reset, and then select Reset Phone.
  4. To confirm, press Erase everything and wait for a few minutes.