Galaxy Ace Duos S6802 Hard Reset to Factory Settings

This Samsung cellphone is well-known since June 2012 when it entered the mobile devices’ market. Coming with a 3.5 inches capacitive touchscreen, this is a dual-SIM card phone with an internal storage space of 3 GB. If you’re one of the happy users of this Galaxy, you might want to make sure that it always works as well as it should. To solve all software problems that may arise, you can do a hard reset on the Galaxy Ace Duos S6802.

This procedure is also called a factory restore, since what it actually does is that it deletes all settings and brings the OS back to original. By doing this, it also deletes the files that you saved directly onto its memory, but you can take advantage of the fact that this phone supports microSD cards. This being said, you can copy the files from the internal memory onto the card. Running on Android OS v2.3, the device also lets its users transfer documents on Google Cloud.


Before you read any further and follow the indications for the master reset, please make sure that all photos made using the 5MP camera have been saved. This Galaxy Ace model also uses its camera to record 480p@30fps videos, so you might need to check if they have been transferred, too. If anything fails to work during the operation, re-do everything from the beginning.


While with most Samsung devices there are two main methods to do the reset, and one of them involves using the settings menu, in this case we have two for that. Therefore, there are three main ways to restore the phone to default software – two with the phone on and the other one in power off mode.

If the keyboard/touchscreen is functional, you could use this one:

  1. Open the Settings folder and click Privacy.
  2. Go to Factory Reset and click Reset Settings.
  3. Read all information and tap Delete All.

A similar one that you can use requires you to go to the Apps tray and do these things:

  1. Select the Settings icon and wait.
  2. Scroll down and go to Backup & Reset.
  3. Choose Factory Data Reset and tap Reset Device.
  4. Go through the warning and select Delete Everything.

Now, while these two are very good options to take advantage of when your phone is not working, you might not be able to use them. If the device freezes very quickly or shows errors every now and again, or in case the touchscreen doesn’t respond to any command, you will need to rely on this one method that works 101% of the times:

  1. Switch the phone off and recharge it.
  2. Make sure you remove all cables and let it cool down.
  3. Press Volume Down and Home keys, and then hold Power.
  4. Holding all three keys, wait for a menu with two options to appear.
  5. Press Volume Down and then Home to select Recovery.
  6. When the logo pops up, let the menu load.
  7. Use Volume to navigate to Wipe Data and press Power.
  8. Highlight Yes and confirm it with the same Power button.