BlackBerry Q5 Hard Reset to Factory Soft (Easy Guide)

Coming with both a 3G and a 4G network, the BlackBerry Q5 is easy to perform a hard reset on. It was launched in June 2013, quickly turning into one of the most appreciate smartphones from the brand. Whether you’d like to sell your phone, you forgot the passcode, or you’re dealing with software issues, this procedure is going to be very useful.

A master reset on the BB Q5 will eliminate all possible viruses stored once you copied files from other devices, or downloaded apps from the web. In order to do this, it will erase all user data, and will refresh the operating system, so that the phone works just as a brand new one. Given this aspect, we suggest backing up the documents you’d like to save.

Blackberry-Q5-ColorsRunning on v10.2 of this OS that can also be upgraded to v10.2.1, the device is equipped with a dual-core 1.2 GHz processor and 2 GB RAM. In terms of photography, the BlackBerry comes with two cameras: a 5 MP one in the front, and a 2 MP one in the back. The first one has touch focus, autofocus, geo-tagging, as well as image stabilization included. If you love entertainment, you should know that this phone also has FM radio, and it accepts most media files.


Given the fact that this smartphone has a non-removable battery, you won’t be able to perform the usual soft reset that involves removing its battery, and placing it back in. However, a similar operating can be done by simultaneously pressing the Volume Up and Down keys, then release then and wait for the reboot to begin. This will be done automatically by the phone, without any data loss.

If this didn’t work for your phone, you may want to proceed to the factory reset itself, which is going to restore the BlackBerry to its original settings. Before moving any further with this one, you should save all important files and documents. This can be done using the BlackBerry Desktop Manager application – you have to connect the phone to the computer via a USB cable, and open the app to transfer data.

blackberry-q5-wipeWhen you’re ready with the backup, you should follow the steps below:

  1. Go to the Home Screen, and swipe down to open the Menu.
  2. Open the Settings folder, and select Security and Privacy.
  3. Choose Security Wipe, then enter the password: blackberry.
  4. Tap Delete Data as a confirmation, and wait for the device to reboot.
  • busayo

    while perforing hard reset on my q5 using security wipe, i ddnt connect it to a computer and now after wiping its showing the picture of using usbto connect the phone to a computer and not coming up. please what should i do?

  • Alison Denham

    I have the same problem. Stuck at a black screen with a simcard type image. Wont restart

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