Hard Reset the Blackberry Curve 9380 to Factory Software

The Blackberry Curve 9380 is a high quality smartphone released in December 2011 by Blackberry to be the first Curve with a capacitive touchscreen.If you own a Blackberry Curve 9380 and have experienced an increased number of errors and other unpleasant software issues, it might be time to perform a reset. There are two options: you can simply do a soft reset or, in case the problem seems to be more complex, a hard reset.

Given the data loss that’s produced, you will have to make sure you’re making a backup of all important contacts and data on the phone. Before moving to how you can do that, you must know that performing a hard or factory reset is very useful, as it is one sure way to fix all software-related problems very quickly.

Running on Blackberry OS 7.0, the phone has an internal memory of 512 MB and an 800 MHz processor. With a 3.2” display, the Blackberry Curve 9380 has a 5MP camera that can be used for both taking photos and VGA for video recording.

How to Factory Restore the BB Curve 9380

Blackberry Curve 9380

In the first case, a soft reset can be done by simply removing the battery from your phone and placing it back in. Another way of doing the same soft reset is by pressing the ALT + Del + Shift keys on the phone’s keyboard at the same time, until the reboot starts. This procedure can take between 1 and 5 minutes.

The second option – a hard reset – is not a difficult process either, but when doing a factory reset of the Blackberry Curve 9380, you must be aware of the fact that you will be losing all data stored on your phone.

Making a backup of your personal information is very important and very easy to do. The factory reset procedure will erase and restore the phone’s entire operating system. To make sure no personal data will be lost, such as contacts, messages, applications and photos, it is important to save this data onto another device before starting the factory reset. You can do so by following these steps:

  1. Connect your phone to another device using the USB cable.
  2. From your menu, choose Backup and Restore.
  3. Swipe to the Backup button.
  4. Choose the location or device where the data will be saved.
  5. Choose OK and your data will be copied.

Otherwise, you also have the option of downloading the Blackberry Desktop Manager on your computer. This software allows you to create a backup of the data on your phone, saving everything from messages to contacts and fonts to searches. The application will guide you through making the necessary backup.


After making your backup for your Blackberry Curve, you can proceed to resetting the phone to factory setting. This can be done following the steps below:

  1. Go to your home screen and click on the Options Icon.
  2. Scroll down to Security and then choose Security Wipe.
  3. Check all boxes corresponding to information you want to delete: Emails, Contacts, Applications (under User Installed Applications).
  4. Type “blackberry” once the confirmation box pops up.
  5. Click on Wipe Data and wait for the phone to be reset.

At this point, your phone will have been reset with an empty hard drive, which means you can use the backup you made to restore your user information and data.