Alcatel One Touch Scribe Easy Hard Reset Instructions

The Alcatel One Touch Scribe Easy is an affordable dual-core smart phone released in May 2013 with a number of unique features that place it in the middle of the ever-decreasing gap between smart phones and larger tablet computers. The Scribe’s most notable feature is the addition of a stylus pen and a number of specialty apps for transcribing handwriting into text.

If you own this device and begin to notice poor performance, unresponsive applications or other problems, it could be time for a factory reset. There are two methods to hard reset the Alcatel One Touch Scribe Easy, each targeted towards specific problems and this article will outline each.

The Alcatel One Touch Scribe Easy won a lot of praise for its innovative use of the stylus, a tool long forgotten since the old of the 90’s Personal Digital Assistant era. Alcatel developed a number of other, similar devices but the Easy model was designed to be affordable, simple, and easy for every consumer to use. The 5 MP camera is of the quality you’ve come to expect from modern mobile phones and while the internal memory is rather small, it can be upgraded via the included MicroSD card slot to hold up to 32 GB of extra information.


The MicroSD card slot is of special note for this article because of the fact that you can use it to back up your personal data before attempting to reset the Alcatel One Touch Scribe Easy to factory settings. Any data that is not backed up will be erased, so it’s critically important to get all of your important information copied onto an external device. If you do not have a MicroSD card, you can also backup through USB or even wirelessly through cloud storage. Make sure you have that done before proceeding any further.

Your backup is ready? Great. This means that it’s time to reset the device. This procedure will re-install the operating system and, in the process, remove any software errors that may be causing you problems in using the device. If the device still works well enough for you to be able to navigate the software menu screen, the backup procedure is simple:

  1. From the home screen, tap on the Menu key.
  2. Select Settings and enter the Backup & Reset menu.
  3. Tap on Factory Data Reset, then Reset Phone.
  4. The phone will process this for a few minutes, then restart with a clean internal drive.

If the software corruption has become so advanced that the home screen menu does not function or you’re unable to use the touchscreen, there is another method available using the phone’s built-in firmware:

  1. Start with the phone off and remove the MicroSD Card.
  2. Hold the Volume Up and the Power key at the same time.
  3. The screen will light up and enter Recovery mode. Confirm the Factory Data Reset.
  4. Wait while the phone resets itself, turns off and then back on.


  • Krizziah Fabielle Ladion

    i pressed the volume up button then the power key but when i got the “ALL DATA WILL BE LOST CONTINUE?” page i got stuck. It has the check and cross icon at the bottom and it get highlighted when i press the volume up or down but i dont know how to get it selected. I pressed the power button but it doesnt do anything. I tried a long press and it turn off the phone again.

    • Carrlos Bahena

      keep pressing accept 🙂

  • Krizziah Fabielle Ladion

    i need your response ASAP. highly appreciate it guys! thanks!

    • Michael Angelo Cabrera

      you press the check using the screen

  • Guest
  • Hello, I can’t open the recovery mode. It just keeps turning on and I can’t use my touchscreen. Please help me.

  • Mohammad Qadasi

    i entered the hard reset mode and i touched the green tick it didn’t work My touch screen doesn’t work ?!!
    My phone ( alcatel one touch scribe easy) touch screen doesn’t work.
    my 2 years old daughter was playing with it and i don’t what exactly did to it.
    i restarted the phone using volume up+ power button but still the touch screen doesn’t work. i dont know if the
    problem is in software or in hardware !! what i can do? help please.

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