Hard Reset the Alcatel One Touch M’Pop 5020 to Factory Mode

If you purchased an Alcatel smartphone and are currently experiencing a few issues with the device, this article might be useful for you. While it is specifically focused on doing a hard reset on the Alcatel One Touch M’Pop 5020, various information and indications in the following paragraphs might be of use for other models from the same mobile company. Please make sure you read everything carefully before getting started.

First and foremost, one should be aware of the fact that doing a master or cold reset on any type of device involves a few risks. This operation will erase all user data from the internal memory, and in case it blocks in the middle of the procedure, you won’t be able to recover any of the files. This is why we recommend creating a backup with all important photos, as well as music files, videos and other relevant stuff you’d like to save.

While the factory reset will delete everything and restore all settings to original, it will also get you rid of any virus that might be causing the problems. The Jelly Bean-powered smartphone coming with a 4” display may be powerful, but it has its weaknesses, and being attacked by viruses it definitely one of them. The Alcatel OT M’Pop lets its users save up to 4 GB onto the memory, but before doing a reset, you can easily transfer most of the files onto a micro SD card that stores up to 32 GB.

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Some of the most important characteristics of the M’Pop 5020 are its primary 5MP camera, the ability of recording 720@30fps videos, as well as the 1 GHz processor and PowerVR SG531 GPU. You can use both vibrations and ringtones on this smartphone and using the Wi-Fi Direct hotspot or version 4.0 of BT, you can easily transfer or download additional media to use for your own entertainment.


One of the things I love most about the M’Pop 5020 is that it is so easy to master reset. It doesn’t only come with some of the greatest features and cool look, but it also makes it very easy for users to solve software issues all by themselves. One important aspect to keep in mind, though, is that it is your sole responsibility to make a full back-up before proceeding.

The latter can be made using an external HDD, another smartphone, a laptop or tablet, but it also works with mostly any device that you can think of. If you know a bit about using clouds in order to store data, you can get a little fancy – Google Cloud is one of the safest ways to save large amounts of files if you’re using Android.

alcatel-ot-mpop-resetWhen you’re done will all that, you can go ahead and use one of the simplest methods:

  1. Fully charge the phone, and then switch it off.
  2. Press Power and Volume Up and hold both keys.
  3. The display will light up, and the operation will begin.
  4. There is no need to go through additional steps.

This process can take between 5 and 10 minutes to be complete, but it should not take any longer than that. If your phone is not done rebooting after this period of time, there might be a problem with the procedure or it might have blocked. In this case, press the Power key to switch it back off and follow the same steps once again.

If the phone is still responsive and does not turn off all by itself at unexpected times, one thing you could do is use the Power On option. This allows you to easily select the way you want your phone to be reset – all this by using the main menu, as shown below:

  1. Open the phone’s menu and go to Settings.
  2. Select the Privacy icon and tap Factory Data Reset.
  3. To confirm, click Reset Phone and read the warning.
  4. Whenever ready, press Erase All and wait.