Alcatel Hero 2 was announced in September 2014 and the phone was available for sale 2014. It features a 6 inches IPS LCD capacitive touchscreen with more than 16 million colors. The resolution of the display is 1080 x 1920(~ 367 pixel density). The processor of the smartphone is a Octa-core 2.0 GHz Cortex-A7; Mediatek MT8392. The phone has internal memory of 16 GB and 2 GB of RAM . The operating system of the device is Android OS, v4.4.2 (KitKat). The smartphone targets customers who want to have an elegant and modern device which can run as smoothly as possible and that can also be affordable for every wallet.
However, when you notice that your phone is performing at an undesirable rate, then all you have to do hard reset the device back to factory default settings. The master reset procedure will restore all settings to original and remove the user data stored on the phone. This will prevent any infected files from damaging the rest of the smartphone, and all such viruses will be removed. When the procedure is complete, you will have a brand new phone – just like the ones you buy in the shop – so you will need to start reinstalling all apps and transferring files on it in order to use it as before.
There are two ways to restore the phone to its original state. The first one implies the fact that the user still has access to the Android menu, and that the phone is responding to your commands:
- From the main screen you have to select Settings
- From the Settings menu, you will have to select Backup & Reset icon.
- You have to touch the Factory data reset reset.
- Select Reset Phone (remember that you will lose any personal data on your phone)
- Choose Ok and the process will begin. Your phone will reboot with the factory settings.
The second method uses the hardware buttons and works when the phone is unresponsive and you can`t access the menu of the device. Make sure you have the battery charged because if the phone turns off unexpectedly during the process, your device may be affected. Now you can try the following steps:
- Turn off your device.
- Press and hold the Volume UP and the Power button.
- Your phone will reboot in Recovery mode. Use the Volume buttons to navigate in the menu and the Power button to select an option.
- Using the Volume buttons navigate to the Wipe data/Factory reset option and select it using the power button.
- Your phone will reboot with the factory settings
