How to Hard Reset the Acer neoTouch P400 (Easy Guide)

A multi-functional smartphone, this Acer model is packed with many intuitive features, as well as impressive apps that make it easy for anyone to organize data. Some of the things you can do if you own this device is to make voice calls and send messages, read your email on-the-go, connect to the internet via Wi-Fi, use Bluetooth to exchange data and read documents directly on the phone’s display. Something else you may have experienced owning this Acer is that after a long period of usage, the device can fail to respond to commands.

In case you’re dealing with faulty applications, a generally low performance and even error messages, you should perform a hard reset on the Acer neoTouch P400. The good news is that it isn’t complicated at all to solve this problem, and you can do it all by yourself. The bad news is that, the same as any similar smartphone, this one will also delete all user data when this operation is being performed. Therefore, before getting started with resetting your Acer, it is always useful to save anything that you wouldn’t want to lose from your phone’s memory.

If you’re looking for additional information about this mobile phone, the next two paragraphs are going to help you understand exactly how it works. Released during the spring of 2010, the neoTouch P400 comes with a TFT resistive touchscreen of 3.2 inches. In terms of storing capacity, it is equipped with 256 MB of RAM and 512 MB of ROM. The 3.15 MP camera placed on the back of the cover is good for taking photos, but works just as well for recording videos.


As we’ve previously mentioned, you can read your documents directly on this phone. This is possible thanks to the Pocket Office it comes with – this one supports PDF documents, as well as Word, PowerPoint, Excel and OneNote. The Li-Po 1090 mAh battery is easy to remove and lets you use the device for up to 400 hours in stand-by and 5 hours in talking mode. You also have GPS integrated on this phone, and it comes with an accelerometer.


In order to restore this smartphone to original software, you can use two methods. The first one will need you to be able to go into the main menu and use the settings sections. In case the device is frozen, this will most probably not be possible, in which case we recommend referring to the second solution.

For the first option, please try the following:

  1. Open the Settings tab from the Applications Menu and scroll down
  2. Stop scrolling when you found Privacy, and then open this tab
  3. Select Factory Data Reset and click on Reset Phone
  4. Choose Erase everything to begin formatting your phone

acer_neotouch_p400_keysThe second option is called a soft reset. This will only remove the information from your RAM, the same as it happens when you turn the PC off and then switch it back on. The procedure, though, will not erase any of the files stored on the internal memory of the Acer neoTouch. Follow these instructions to get started:

  1. Try to close all windows if possible, and then use Power to switch off
  2. Remove all cables from the device after you’ve made sure that it’s charged
  3. Take the battery out and wait for a couple of seconds
  4. Reinsert it into its slot and press Power together with the Send and End keys

This will turn the Acer back on. The phone will vibrate twice, this moment being the one where you should release all three keys. You should then be waiting until the OS is completely loaded, and the device is ready to be used. In case you created a backup, now it’s time to restore everything.