Motorola Moto G4 Plus was announced back in May 2016 and was available for sale from the moment it was announced. Some of the strongest characteristics of the device are its 5.5 inches captive touchscreen, as well as the two amazing cameras it comes with. The 16 MP one is the main camera – it comes with auto focus optical image stabilization, dual-LED (dual tone) flash and touch focus, face detection and panorama HDR– while the frontal 5 MP one is definitely not worth overlooking, either. To make the entertainment experience complete, tough, this phone is also equipped with a Quad-core 1.5 GHz Cortex-A53 & quad-core 1.2 GHz Cortex-A53; Qualcomm MSM8952 Snapdragon 617 and an Adreno 405 graphic processor. This smartphone runs on Android OS, v6.0.1 (Marshmallow).
Even if it was designed to work at an optimal level, as any tech product on the market, it starts to work slower than usual after a period of time and even to freeze whenever you open some applications. If you’ve experienced an unresponsive phone with slow performance, frozen screens, errors and similar issues, the problem might be coming from the software. This means that is not the phone itself that is getting old from a hardware point of view, but it’s a virus that attacked it. In such cases, it is recommended to do a master restore in order to bring the phone to its initial settings and OS. This will also remove all user data including contacts and messages
There are two ways to restore the phone to its original state. The first one, also known as soft resetting your smartphone is a method very much alike to a hard drive format on a conventional computer Here is the first method to bring back your device to a functional state and get it up and running without problems:
- From the main screen you have to select Settings
- You will have to select Privacy.
- You have to touch the Factory data reset.
- Select Reset Phone (remember that you will lose any personal data on your phone)
- Select Erase everything.
- Your phone will restart and it will start up with the factory settings.
The second method uses the hardware buttons and works when the phone is unresponsive and you can`t access the menu of the device. Make sure you have the battery charged because if the phone turns off unexpectedly during the process, your device may be affected. Now you can try the following steps:
- Turn off your device.
- Press and hold the Volume UP and the Power button.
- Your phone will reboot in Recovery mode. Use the Volume buttons to navigate in the menu and the Power button to select an option.
- Using the Volume buttons navigate to the Wipe data/Factory reset option and select it using the power button.
- Your phone will reboot with the factory settings.